At the time of writing, the Twitter thread in question seems to indicate that StockX is having a senior manager investigate the matter further to try and reach an amicable resolution. San_nimat refuted StockX’ claims, saying that the situation was “impossible” and demanding a further investigation. Quizzically, there was also no offer from StockX to send the shoes back - standard procedure after a sale is rejected. The representative then said that starting a claim was not an option as the shipping box didn’t appear to have been tampered with in transit. Two weeks later, the seller received an email from StockX stating that his shoe didn’t pass an authentication processes because what the warehouse received was was a “random pair of shoes with the label for this sale,” per an email from one of the brand’s customer service representatives. As seen in san_nimat’s Tweets below, he sold the shoe on StockX and it was received for processing at one of the company’s warehouses.
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